FAQ (Frequently Asked Questions)
How long does shipping take?
Orders are processed within 2–5 business days.
Shipping times vary based on your location and carrier, but you’ll receive a tracking number as soon as your package ships.
Do you ship internationally?
At this time, we only ship within North America (Canada and the United States).
Can I reuse the herbs after brewing?
Yes! You can reuse the herbs until they lose flavor or color. Typically, you can steep them 2–3 times depending on the herb.
How do I brew your loose-leaf herbal teas?
For most loose-leaf tea blends, bring water to a boil, then turn off the heat. Add the herbs, cover, steep as directed on the product page, and strain. The common starting ratio for our cleanse teas is 1 teaspoon per cup. Some roots, barks, and specialty herbs need different preparation methods, so always follow that product’s own brewing directions.
How many cups of herbal tea can I drink in a day?
Our general guideline is a maximum of 3 cups of herbal tea per day in total, not 3 cups of each blend. Some herbs and products call for less. Colon Cleanse Tea and Ultimate Parasite Cleanse Tea are taken as 1 morning cup and 1 evening cup during their respective scheduled cleanse phases. These are separate programs and should not be combined.
What order do I follow for the Intercellular Cleanse?
Complete the teas one phase at a time: Colon Cleanse (14 days), then Detoxification (2–4 weeks), then Lymphatic Cleanse (2–4 weeks). Each phase has its own directions. For more information, visit our Intercellular Cleanse starting guide.
Can children or pregnant women use your teas?
Some herbs may not be appropriate for children, pregnancy, or breastfeeding. Always consult your healthcare provider before using herbal products if you are pregnant, nursing, or administering to children.
How should I store my teas?
We recommend removing the herbs from the original packaging and placing them in glass containers. Store them in a cool, dry place away from direct sunlight to maintain freshness and potency.
Do you offer refunds or exchanges?
Due to the nature of herbal products, we do not offer refunds or exchanges under any circumstances. All sales are final.
What if my order says delivered but I didn’t receive it?
Please check your tracking information carefully, check with neighbors, building managers, or your community mailbox.
If you still cannot locate your package, contact Canada Post first to file a claim. After filing a claim, email us with your invoice number and tracking information so we can assist you further.
Still have a question?
Email us anytime at stemnrootz@icloud.com. We’re happy to help!